Terms of service

Last updated: 4 September 2026

These Terms of Service (“Terms”) govern access to and use of the Provara Group website, online store, digital products, POPIA Compliance Programme, implementation workspace, templates, guidance materials and consulting services supplied by Provara Group (Pty) Ltd (“Provara Group”, “we”, “us” or “our”).

By purchasing a product, accessing a digital resource, using the implementation workspace, booking a service, or otherwise entering into a transaction with Provara Group, you agree to be bound by these Terms together with any product-specific terms, proposal, scope of work, Privacy & Cookie Notice, Refund & Cancellation Policy and other terms expressly incorporated into the relevant transaction.

1. About Provara Group

Legal name: Provara Group (Pty) Ltd
Legal status: Private company incorporated in the Republic of South Africa
Registration number: 2026/029775/07
Place of registration: Republic of South Africa
Office bearer(s): Jean van Loggerenberg
Principal place of business: 16 Roos Bolton Crescent, Knysna Heights, Knysna, Western Cape, 6571, South Africa
Address for service of legal documents: 16 Roos Bolton Crescent, Knysna Heights, Knysna, Western Cape, 6571, South Africa
Website: https://provaragroup.com
General email: info@provaragroup.com
Support email: support@provaragroup.com
Telephone: +27 82 294 2473

Provara Group provides practical privacy-governance products, implementation frameworks and consulting services, with a particular focus on POPIA compliance for South African small and medium-sized organisations.

2. Nature and main characteristics of our products and services

Provara Group may provide:

• digital compliance programmes and implementation frameworks;
• browser-based implementation workspaces;
• editable policies, procedures, notices, registers, checklists and related templates;
• implementation guides, walkthroughs and supporting resources;
• evidence workbooks and governance tools;
• programme-related consulting support; and
• separately scoped POPIA, privacy-governance and related consulting services.

Unless expressly stated otherwise, our products are supplied digitally. No physical goods are shipped and no transport or delivery charge applies to the standard digital programme products.

The applicable product page, programme page, pricing page, proposal or scope of work provides the material description of the particular product or service being purchased and forms part of the information on which the transaction is concluded.

3. The POPIA Compliance Programme

The Provara Group POPIA Compliance Programme is a structured implementation framework designed to assist an organisation in building, implementing, evidencing and maintaining practical privacy governance.

The programme may include an eight-phase implementation methodology, browser-based workspace, governance templates, registers, assessments, checklists, dashboards, guidance materials, evidence outputs and Information Officer sign-off controls.

The programme is designed to support implementation. It does not automatically make an organisation compliant with POPIA and does not remove the organisation’s responsibility to assess its own processing activities, risks, legal obligations and governance decisions.

4. Programme packages and included consulting support

The level of consulting support included depends on the package purchased:

• Programme Essentials: no consulting hours are included.
• Programme Plus: includes up to 6 consulting hours across the programme.
• Fully Guided Programme: includes up to 24 consulting hours across the programme.

Where consulting hours are included, the allowance is aggregate across the programme and may be used for programme-related implementation guidance, review discussions and advisory support.

Included consulting hours are not allocated automatically per phase and do not create an unlimited advisory, managed-service or outsourced privacy engagement.

Unless otherwise agreed in writing, included consulting support must be used within the applicable programme support period, which is ordinarily 120 days from programme activation.

Any unused consulting hours expire at the end of the applicable support period and are not redeemable for cash, transferable to another organisation, or convertible into unrelated bespoke consulting work.

5. Work outside the programme scope

Material bespoke work is not automatically included in a programme package, even where consulting hours form part of that package.

Examples of separately scoped work may include:

• complex privacy impact assessments or specialist risk reviews;
• security compromise or breach investigations;
• legal opinions or legal representation;
• extensive contract drafting or negotiation;
• large-scale data-mapping or ROPA development performed on the client’s behalf;
• multi-jurisdiction privacy assessments;
• regulatory submissions or formal regulator engagement;
• substantial bespoke policy or documentation projects; and
• work that falls materially outside the purchased programme methodology or agreed support scope.

Any additional work will be separately scoped and quoted before it proceeds.

6. Standalone consulting services

Provara Group may provide standalone consulting services for defined POPIA, privacy-governance or related requirements.

Unless otherwise agreed in writing, standalone consulting services will be governed by an agreed proposal, scope of work, statement of work or similar engagement document setting out the relevant deliverables, assumptions, exclusions, fees and timing.

If there is a conflict between these Terms and a signed or expressly accepted scope of work relating to a consulting engagement, the specific scope of work will prevail to the extent of that conflict.

7. Licence to use digital products

Unless otherwise expressly agreed in writing, the purchase of a Provara Group digital product grants the purchasing customer a limited, non-exclusive, non-transferable licence for internal use by the contracting legal entity.

The licence permits the purchasing legal entity to use, adapt and implement the supplied materials for its own internal compliance and governance purposes.

A licence does not automatically extend to separate subsidiaries, holding companies, sister companies, affiliates, franchisees, clients or other legal entities. Additional legal entities require separate licences unless Provara Group agrees otherwise in writing.

8. Intellectual property

All intellectual property rights in the Provara Group methodology, programme structure, implementation workspace, templates, guidance materials, frameworks, designs, wording, tools and other original content remain vested in Provara Group or the applicable rights holder.

Except to the extent expressly permitted by the licence granted under these Terms, you may not:

• sell, resell, sublicense, lease or commercially distribute our products or materials;
• share the programme or its resources with another legal entity that is not covered by the applicable licence;
• publish or make the programme, templates or workspace available as a competing product or service;
• remove or misrepresent Provara Group intellectual-property notices;
• copy substantial elements of the programme for resale, redistribution or commercial exploitation; or
• use our materials to create a competing compliance product, template pack or implementation programme.

You may adapt editable materials for the internal governance purposes of the licensed organisation, including adding the organisation’s own name, branding, processes, controls and operational content.

9. Your implementation responsibilities

The purchasing organisation remains responsible for:

• providing accurate and complete information;
• assessing which processing activities and legal requirements apply to it;
• making appropriate risk, governance and operational decisions;
• reviewing and approving documents before implementation;
• implementing appropriate technical and organisational safeguards;
• maintaining evidence and governance records;
• keeping information, registers and documents current;
• ensuring that authorised personnel use the programme appropriately; and
• obtaining independent legal or specialist advice where necessary.

You must not represent that Provara Group has certified, audited or guaranteed your organisation’s compliance unless Provara Group has expressly agreed to provide such a service in writing.

10. No legal advice, certification or guarantee of compliance

Provara Group provides practical compliance implementation guidance and privacy-governance support.

Unless expressly agreed otherwise in writing, our products and services do not constitute:

• legal advice or a professional legal opinion;
• regulatory certification or approval;
• an audit opinion or assurance conclusion;
• a guarantee that any regulator, client, insurer, auditor or procurement function will accept your compliance position; or
• a guarantee that your organisation complies, or will continue to comply, with POPIA or any other law.

Privacy and regulatory requirements may depend on facts, industry, processing context, contractual obligations and legal developments. Specialist legal advice may be required for complex or disputed matters.

11. Digital delivery and access

Digital products are supplied electronically. Where automatic delivery is available, download or access information may be made available shortly after successful payment.

Where manual fulfilment, licence activation, an access code or an emailed delivery step is required, Provara Group will ordinarily complete that delivery within 3 business days after successful payment and any reasonably required payment or order verification, unless a different delivery period is expressly stated on the relevant product page or agreed with the customer.

In all cases, Provara Group will execute an electronic order within the period agreed for the transaction and, where Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) applies, no later than the period required by section 46 of ECTA unless the parties have agreed otherwise.

If Provara Group cannot perform because the purchased product or service is unavailable, the customer will be notified and any refund required by applicable law will be processed within the applicable statutory period.

You are responsible for providing a valid email address and for maintaining reasonable access to a compatible device and browser where the product requires browser-based use.

If you experience a delivery or technical access problem, contact support@provaragroup.com. We will make reasonable efforts to restore access or provide an appropriate alternative delivery method.

12. Browser-based workspace and local data

Where a product includes a browser-based implementation workspace, working programme information may be stored locally in the browser or device environment used by the customer, depending on the design of the applicable product.

The customer is responsible for maintaining appropriate device security, access controls and programme backups.

Where backup or export functionality is provided, customers should use it regularly and retain copies in an appropriate internal governance location.

Provara Group is not responsible for loss of locally stored programme information resulting from browser resets, device failure, deletion, local-storage clearing, unauthorised access or failure to retain available backups, except to the extent that liability cannot lawfully be excluded.

13. Orders, prices and payment

Orders placed through our online store are subject to acceptance and successful payment.

Provara Group is not currently registered for VAT. VAT is therefore not charged on the published programme prices. The amount displayed for a standard programme package is the programme price payable, unless another charge is expressly disclosed before the order is placed.

Because the standard programme products are delivered digitally, no physical shipping or transport charge applies to those products.

Separately scoped consulting services may be subject to an individual written quotation or proposal. Any additional agreed fees or costs will be disclosed before the customer accepts that engagement.

The payment methods available for an online purchase are those displayed at checkout. Payment transactions may be processed by Shopify and third-party payment service providers, and their separate payment-processing terms may apply.

You are responsible for ensuring that billing and transaction information supplied during checkout is accurate and that you are authorised to use the selected payment method.

14. Electronic commerce disclosures — ECTA section 43

This section is intended to consolidate the disclosures relevant to electronic transactions under section 43 of ECTA. Chapter VII of ECTA defines a “consumer” as a natural person who enters or intends entering into an electronic transaction with a supplier as the end user of the goods or services. Where Chapter VII does not apply to a particular purchaser or transaction, these disclosures remain available as general transaction information.

14.1 Supplier identity and contact details

The supplier is Provara Group (Pty) Ltd. Its legal status, registration number, place of registration, office bearer(s), physical address, legal-service address, website, email addresses and telephone number are set out in section 1 above.

14.2 Self-regulatory, accreditation and conduct-code information

Unless expressly stated on the website or in a specific proposal, Provara Group does not rely on membership of a self-regulatory or accreditation body, or subscription to a separate industry code of conduct, as a condition or representation in relation to the products and services sold through this website.

14.3 Product and service characteristics

The main characteristics of the products and services are described in these Terms and on the applicable Programme, Workspace, Pricing, product, consulting proposal or scope-of-work pages. Customers should review the applicable description before placing an order.

14.4 Full price and additional costs

Published programme prices are displayed in South African Rand. Provara Group is not currently registered for VAT and does not add VAT to those published programme prices. No transport charge applies to digitally supplied programme products. Any separately agreed consulting fee or other additional charge will be disclosed before the customer concludes the relevant transaction.

14.5 Manner of payment

Payment may be made using the payment methods made available through the Shopify checkout or another payment method expressly agreed by Provara Group for a separately scoped engagement.

14.6 Review and correction before placing an order

The online checkout process is intended to allow a customer, before finally placing an order, to review the transaction information made available at checkout, correct information or selections where the checkout permits, and withdraw from the transaction by not completing the order.

14.7 Accessing, storing and reproducing these Terms

The current Terms are available on the Provara Group website. A customer may store or reproduce them electronically by using ordinary browser print, save or print-to-PDF functionality. Customers are encouraged to retain the version applicable when their transaction was concluded together with their order confirmation and any incorporated product description or proposal.

14.8 Delivery or performance period

Digital-delivery timing is set out in section 11. Automatic digital delivery may occur shortly after successful payment. Where a manual fulfilment, licence-activation or access-code step is required, delivery will ordinarily occur within 3 business days after successful payment and any reasonably required verification, unless another period is expressly stated or agreed.

14.9 Transaction records

Customers will ordinarily receive an electronic order confirmation, invoice, receipt or similar transaction communication generated through the online store or payment process.

Provara Group retains core transaction records in accordance with its legal and business retention requirements and will make a copy of a reasonably identifiable transaction record available to the customer on request for at least five years from the transaction date, subject to appropriate identity or authority verification, lawful retention restrictions and information-security requirements.

Customers should retain their own order confirmations, invoices, receipts, licence communications and downloaded copies of the applicable Terms.

14.10 Refund, cancellation and exchange arrangements

Refunds and cancellations are governed by the Refund & Cancellation Policy together with all mandatory rights under applicable South African law. Because the standard products are digital, there is ordinarily no physical exchange process.

14.11 Alternative dispute resolution

Unless expressly stated in relation to a particular service, Provara Group does not currently subscribe to a separate private industry alternative-dispute-resolution code. Nothing in these Terms prevents a person from using a statutory complaint, ombud, regulator, commission or court process that is lawfully available to them.

14.12 Payment security and privacy

Online payment transactions are processed using Shopify and/or the payment service providers made available through the checkout. Provara Group uses such hosted payment mechanisms rather than intentionally collecting full payment-card credentials directly through ordinary website content.

Provara Group will use a payment system that is reasonably appropriate and sufficiently secure having regard to accepted technological standards and the type of transaction. Personal information is processed in accordance with the Privacy & Cookie Notice.

14.13 Duration of the agreement and recurring services

The standard POPIA Compliance Programme is sold on a once-off licence basis and does not require a mandatory recurring software subscription. Where programme consulting support is included, the support period is ordinarily 120 days from programme activation unless otherwise agreed in writing.

Any separately contracted ongoing or recurring consulting service will have its duration, renewal and termination arrangements stated in the applicable proposal, scope of work or written agreement.

14.14 ECTA cooling-off rights

Where section 44 of ECTA applies to a transaction with an ECTA “consumer”, the consumer may cancel without reason and without penalty:

• an electronic transaction for the supply of goods within seven days after receiving the goods; or
• an electronic transaction for the supply of services within seven days after conclusion of the agreement.

Where payment has already been made and a valid section 44 cancellation is exercised, the refund must be handled within the period prescribed by ECTA.

Section 44 does not apply to the transactions excluded by section 42(2) of ECTA. Relevant exclusions may include, depending on the transaction, services that began with the consumer’s consent before the end of the seven-day period and computer software that has been unsealed by the consumer.

Provara Group does not apply a blanket rule that every digital download automatically removes a statutory cooling-off right. The applicability of sections 42 and 44 depends on the nature of the particular transaction and the statutory requirements.

Where a consumer expressly requests that a consulting or other service commence before the end of the seven-day period, that request may affect the application of section 44 in accordance with section 42(2)(d) of ECTA.

Nothing in these Terms excludes or restricts any ECTA, Consumer Protection Act or other statutory right that cannot lawfully be excluded.

15. Errors in pricing or product information

We take reasonable steps to ensure that product descriptions, pricing and other information on our website are accurate.

If an obvious pricing, description or technical error occurs, Provara Group may correct the error and, where necessary, contact you before fulfilling the order. Nothing in this clause limits any right or remedy available under applicable law.

16. Refunds and cancellations

Refunds, cancellations and remedies relating to digital products and consulting services are governed by our Refund & Cancellation Policy together with applicable South African consumer-protection law.

Because digital products may be accessed, downloaded, copied or used shortly after delivery, Provara Group does not generally provide discretionary change-of-mind refunds once digital access has been granted, except where a cancellation, refund or other remedy is required by law or expressly provided by the Refund & Cancellation Policy.

Nothing in these Terms or our Refund & Cancellation Policy excludes, limits or restricts any statutory right, cooling-off right or remedy that cannot lawfully be excluded.

17. Acceptable use

You must not use our website, products or services:

• for unlawful, fraudulent or misleading purposes;
• to infringe the intellectual-property, privacy or other rights of another person;
• to introduce malicious code or interfere with the security or operation of the website or digital products;
• to gain unauthorised access to systems, accounts or content;
• to reproduce or redistribute licensed materials outside the permitted licence scope; or
• in a manner that materially interferes with another customer’s use of the services.

18. Third-party services and links

Our website or products may contain links to, or rely on, third-party services such as Shopify, payment providers, scheduling services, cloud services or regulatory websites.

Those third parties operate under their own terms, privacy practices and availability arrangements. Provara Group is not responsible for third-party content or services that are outside our reasonable control, except to the extent applicable law provides otherwise.

19. Availability and changes to digital products

We may make reasonable improvements, corrections, maintenance changes or updates to our digital products and website from time to time.

We will not intentionally remove a material feature or entitlement that formed part of a completed purchase without a reasonable basis and without regard to applicable consumer and contractual rights.

Regulatory guidance, laws and compliance practices may change after a product is purchased. Unless an update service has expressly been included or purchased, acquisition of a digital product does not create a perpetual obligation on Provara Group to update previously delivered materials indefinitely.

20. Confidentiality

Where consulting support involves confidential client information, each party must take reasonable steps to protect confidential information received from the other and may use that information only for the purpose of the relevant engagement, except where disclosure is required by law.

Customers should avoid providing personal information, confidential data or special personal information to Provara Group unless it is reasonably necessary for the relevant consulting purpose.

21. Privacy and personal information

Personal information processed through our website, store or services is handled in accordance with our Privacy & Cookie Notice and applicable privacy law.

Privacy-related queries may be directed to our Information Officer, Jean van Loggerenberg, at jean@provaragroup.com.

22. Limitation of liability

To the fullest extent permitted by applicable law, Provara Group will not be liable for indirect, incidental, consequential or special loss arising solely from the use or inability to use a digital product, including loss arising from a customer’s failure to implement, maintain, adapt or back up the programme appropriately.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable South African law.

Any limitation or exclusion of liability in these Terms must be interpreted subject to the Consumer Protection Act 68 of 2008, ECTA and any other applicable mandatory legal protection.

23. Consumer rights

Nothing in these Terms is intended to exclude, limit, waive or restrict any right, remedy or protection that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, ECTA or any other applicable South African law.

Where a provision of these Terms conflicts with a mandatory statutory right or protection, the applicable law will prevail.

A consumer to whom Chapter VII of ECTA applies may lodge a complaint with the National Consumer Commission regarding alleged non-compliance with that Chapter.

24. Suspension or termination

Provara Group may suspend or terminate access to a digital product where there is a material breach of these Terms, unlawful use, fraud, unauthorised redistribution, infringement of intellectual-property rights or another serious misuse of the product or service.

Where reasonably practicable, we will provide notice and an opportunity to remedy the breach before termination, unless immediate action is justified by the nature of the breach.

Termination does not affect rights or obligations that accrued before termination, including intellectual-property, confidentiality, payment and lawful limitation-of-liability provisions.

25. Governing law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms will be dealt with in accordance with applicable South African law and any jurisdictional, consumer or statutory rights that cannot lawfully be excluded or restricted.

26. Changes to these Terms

We may update these Terms from time to time to reflect changes in our products, services, business practices or applicable legal requirements.

The latest version will be published on our website with an updated revision date. Changes will not retrospectively remove rights that accrued under a completed transaction where doing so would be unlawful or unfair.

27. Entire agreement and severability

These Terms, together with the policies, product descriptions and any specific proposal, scope of work or other terms expressly incorporated into a transaction, constitute the applicable agreement between you and Provara Group regarding that product or service.

If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

28. Contact details

Questions regarding these Terms may be sent to:

Provara Group (Pty) Ltd
Registration Number: 2026/029775/07
16 Roos Bolton Crescent, Knysna Heights, Knysna, Western Cape, 6571, South Africa
Email: info@provaragroup.com
Support: support@provaragroup.com
Telephone: +27 82 294 2473

Information Officer: Jean van Loggerenberg
Privacy email: jean@provaragroup.com